The Elevated 11th Ward
Good Neighbor Guide
A digital version of Alderwoman Laura M. Keys' printed guide to city services and community resources.
Welcome, neighbor
Working together for a cleaner, safer community
In her guide, Alderwoman Keys welcomes residents of the Elevated 11th Ward and invites everyone to do their part. Knowing which City service to call, and what each of us can do on our own block, helps our neighborhoods thrive.
This page is adapted from the printed brochure. Hours, procedures and pickup schedules can change, so always confirm the latest details on stlouis-mo.gov (opens in new tab).
Get City Help
The Citizens' Service Bureau (CSB), also known as 311, is the main way to report city service problems and track requests.
What the City does
- Takes service requests by phone and online
- Routes requests to the right City department
- Gives you a request number to track progress
What residents can do
- Report problems with an exact address or nearest intersection
- Save your request number for follow-up
- Contact the ward office if an issue remains unresolved
Buildings & Property
Help keep homes and lots safe and well kept: building code, permits, tall grass and weeds, nuisance properties and building concerns.
What the City does
- Enforces building and property maintenance codes
- Issues building permits and inspects work
- Follows up on reported nuisance and vacant properties
What residents can do
- Keep grass cut and yards, alleys and walks clear
- Check whether you need a permit before repairs or construction
- Report unsecured, unsafe or neglected buildings
Health & Animal Services
Resources for animal care and control, rodent complaints and public health concerns.
What the City does
- Responds to stray, loose or neglected animal reports
- Handles rodent complaints and baiting requests
- Provides public health programs and information
What residents can do
- Keep pets licensed, vaccinated and secured
- Store trash in closed containers to discourage rodents
- Report animal or rodent concerns through the CSB
Parks & Recreation
Neighborhood parks, recreation programs and public spaces, including Fairgrounds Park and O'Fallon Park.
What the City does
- Maintains parks, trees and park facilities
- Offers recreation programs and activities
What residents can do
- Report damaged equipment, lighting or fallen trees
- Help keep parks clean and use trash cans
- Check official listings for programs and permits
Trash & Recycling
Guidance on containers, bulk items and collection. Schedules can change, so confirm current details with the City.
What the City does
- Collects trash and recycling from City containers
- Offers bulk item pickup
- Investigates illegal dumping
What residents can do
- Keep lids closed and items inside the container
- Request or schedule bulk pickup instead of leaving items in the alley
- Report missed pickups, damaged containers and dumping
Streets, Sidewalks & Vehicles
Potholes, snow removal, street lights, parking and abandoned vehicles.
What the City does
- Repairs potholes and street damage
- Plows and treats streets during snow events
- Maintains street lights and enforces parking rules
What residents can do
- Report potholes and lights that are out
- Clear sidewalks in front of your home after snow
- Report abandoned or illegally parked vehicles
Public Safety
Call 911 for any emergency. Use the police non-emergency line for situations that are not urgent.
What residents can do
- Call 911 when life or property is in danger
- Use the non-emergency line for non-urgent police matters
- Get to know your neighbors and look out for one another
City Government & Community Resources
Links to City departments, a helpful phone directory, public transit and services for seniors.
Public transit: Metro Transit St. Louis (opens in new tab).
Neighborhoods
Neighborhoods and parks listed in the Good Neighbor Guide for the Elevated 11th Ward. Confirm exact boundaries with the City's official ward maps.
- Covenant Blu–Grand Center
- Fairgrounds Neighborhood
- Fairgrounds Park
- Jeff-Vander-Lou
- Midtown
- Penrose
- O'Fallon
- O'Fallon Park
Office contact
Contact Alderwoman Keys' office
For the latest procedures, visit stlouis-mo.gov (opens in new tab). This is an independent informational website, not the official City site.