Constituent Services

Getting help with city services

Guidance for reporting issues and reaching the Elevated 11th Ward office.

Emergency? Call 911. For police non-emergencies call 314-231-1212. The ward office cannot respond to emergencies.

311 Guidance

Citizens' Service Bureau

Submit city service requests online, by phone, or with the City's mobile tools.

Phone and online options are run by the City of St. Louis. Check the City site for current hours.

1
Report to 311 first
Most city service issues are handled by the Citizens' Service Bureau. Filing a report creates an official tracking record.
2
Keep your request number
Note the service request number so you can follow up and share it with the ward office.
3
Contact the ward office
If an issue is unresolved or needs attention, email or call the office with the details and your request number.

Issue categories

Trash & illegal dumping
Missed pickups, overflowing dumpsters, bulk items and illegal dumping on lots or alleys.
Streets & sidewalks
Potholes, streetlights, traffic signs, sidewalk damage and alley conditions.
Vacant buildings
Open, unsecured or deteriorating vacant properties and overgrown lots.
Neighborhood safety
Ongoing safety concerns you would like the ward office to be aware of. Call 911 in an emergency.
Parks & public spaces
Maintenance, lighting, trees and amenities in parks and public spaces.
General inquiry
Questions about city services, ward matters or anything else.

Request Assistance

Prepare your request below, or reach the office directly.

Your message goes by email to the Elevated 11th Ward office. It is not stored on this website.